At GoldFab Jewels, we take pride in the quality and craftsmanship of our jewellery. Every product is carefully inspected before dispatch to ensure that you receive your order in excellent condition.

At GoldFab Jewels, we take pride in the quality and craftsmanship of our jewellery. Every product is carefully inspected before dispatch to ensure that you receive your order in excellent condition.

Please read our Refund & Returns Policy carefully before making a purchase.

1. Return Eligibility

Returns may be accepted only in the following circumstances:

The product received is damaged or defective.

The wrong product has been delivered.

The product received does not match the product ordered.

The product has a manufacturing defect.

To be eligible for a return, the product must be unused, unworn, and returned in its original packaging with all tags, certificates, invoices, and other accompanying items.

2. Return Request Period

Customers must contact GoldFab Jewels within 24 hours of delivery if they receive a damaged, defective, or incorrect product.

Please provide:

Order number

Clear photographs of the product

Photographs/videos of the packaging

A brief description of the issue

Our team will review the request and inform you whether the return is approved.

3. Non-Returnable Products

Due to the nature and value of jewellery products, the following items may not be eligible for return or exchange:

Custom-made or personalised jewellery

Products specially manufactured according to customer specifications

Products that have been worn, altered, resized, repaired, or damaged after delivery

Products without original packaging, certificates, tags, or invoices

Products showing signs of use or damage caused by the customer

4. Return Inspection

Once the returned product is received, our quality team will inspect it.

A return or refund will be approved only after the product passes our inspection and meets the conditions mentioned in this policy.

5. Refunds

If your return is approved, the refund will be processed to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment service provider.

Shipping charges, if applicable, may be non-refundable unless the return is due to an incorrect, damaged, or defective product received from us.

6. Exchange

Exchange requests may be considered for products that are damaged, defective, or incorrectly delivered, subject to product availability and our inspection process.

For size-related issues, resizing or exchange may be available depending on the jewellery design and product category.

7. Cancellation Policy

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been processed, customised, manufactured, or dispatched, cancellation may not be possible.

For customised or made-to-order jewellery, cancellation terms may differ.

8. Return Shipping

If the return is approved because we sent the wrong, damaged, or defective product, GoldFab Jewels may arrange or reimburse the applicable return shipping cost, subject to verification.

For other approved returns, return shipping charges may be the responsibility of the customer.

9. Important Jewellery Care

Customers should handle jewellery carefully after delivery. Damage caused by improper use, accidents, exposure to chemicals, modifications, resizing by third parties, or normal wear and tear may not qualify for a refund or return.

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact GoldFab Jewels through the contact details provided on our website.

GoldFab Jewels
Luxury Jewellery • Timeless Elegance