Gold Fab JewelsFAQs

FAQs

Frequently Asked Questions (FAQs)

General Questions

1. What is GoldFab Jewels?

GoldFab Jewels is a jewellery brand offering elegant and beautifully crafted gold, diamond, silver, and platinum jewellery designed for everyday wear and special occasions.

2. What types of jewellery do you sell?

We offer a wide range of jewellery, including:

  • Gold Jewellery

  • Diamond Jewellery

  • Rings

  • Earrings

  • Necklaces

  • Mangalsutra

  • Bracelets

  • Platinum Jewellery

  • Silver Jewellery

  • Custom Jewellery

3. Are your jewellery products genuine?

Yes. We are committed to providing quality jewellery. Product details, purity information, and applicable certifications are provided with eligible products.

Product Questions

4. How can I find the right jewellery size?

Please refer to the size guide provided on the product page. If you need assistance choosing a size, please contact our customer support team before placing your order.

5. Can I order customised jewellery?

Yes, selected jewellery designs can be customised according to your requirements, subject to design feasibility.

Please contact us to discuss your custom jewellery requirements.

6. Do you provide jewellery certificates?

Applicable jewellery products may be provided with relevant certificates and documentation. Details will be mentioned on the respective product page or provided with the order.

7. How should I take care of my jewellery?

To keep your jewellery looking beautiful:

  • Store each piece separately.

  • Avoid direct contact with perfumes, cosmetics, and harsh chemicals.

  • Remove jewellery before swimming, bathing, or exercising.

  • Keep jewellery in a clean and dry place.

  • Clean your jewellery according to the care instructions provided.

Orders & Payments

8. How can I place an order?

Select your preferred product, choose the available options, add it to your cart, and proceed to checkout. Enter your delivery and payment details to complete your purchase.

9. What payment methods do you accept?

Available payment methods will be displayed at checkout. Depending on availability, these may include credit/debit cards, UPI, net banking, and other supported payment options.

10. How can I check my order status?

Once your order is dispatched, tracking information will be provided whenever available. You can use the tracking details to check your shipment status.

11. Can I cancel my order?

Cancellation may be possible if the order has not yet been processed or dispatched.

Custom-made or personalised jewellery may have different cancellation terms.

Shipping & Delivery

12. Where do you deliver?

GoldFab Jewels primarily delivers jewellery across India.

13. How long does delivery take?

Orders are generally processed within 3–7 business days, followed by delivery depending on your location and courier service.

Custom-made products may require additional time.

14. How much does shipping cost?

Applicable shipping charges will be displayed during checkout before you complete your order.

15. What should I do if my package arrives damaged?

Please contact us as soon as possible after delivery and provide photographs or videos of the package and product.

Our team will review the issue and assist you according to our Refund & Returns Policy.

Returns & Refunds

16. Can I return my jewellery?

Returns may be accepted for eligible products in cases such as receiving a damaged, defective, or incorrect product.

Please review our Refund & Returns Policy for complete terms and conditions.

17. How long do I have to report a damaged or incorrect product?

Please contact GoldFab Jewels within 48 hours of delivery with your order number and clear photographs/videos of the product and packaging.

18. Can customised jewellery be returned?

Custom-made or personalised jewellery is generally not eligible for return, unless there is a verified manufacturing defect or an error on our part.

19. How will I receive my refund?

Approved refunds will generally be processed to the original payment method used for the purchase. The time taken for the amount to reflect in your account may depend on your payment provider or bank.

Customer Support

20. How can I contact GoldFab Jewels?

If you have questions about a product, order, delivery, return, or custom jewellery, please contact our customer support team through the contact information provided on our website.

21. Can I get help choosing jewellery?

Absolutely. Our team can help you choose jewellery based on your preferred design, occasion, style, and budget.

GoldFab Jewels
Luxury Jewellery • Timeless Elegance